Consumer

Get free, impartial and confidential advice on a broad range of different consumer issues. From reporting scams, rogue traders or counterfeit goods, to getting your money back on faulty goods, we’re here to make sure you know exactly what to do.

Get advice on consumer issues

There are many different types of consumer issue we can offer guidance on. Here are some examples:

• Problems with your car - from buying a used car to finding a garage
• Issues with something you’ve bought - from faulty goods to bad customer service
• Advice about holidays and transport - for example, how to claim compensation if a flight has been delayed
• Information about insurance - find out about different types of insurance
• Cancelling a service - like a gym membership or TV subscription
• Problems with the post - for example, how to stop junk mail
• Dealing with TV, phone or internet bills
• Guidance on home improvements and building work
• Making an official complaint - such as contacting the consumer helpline or an ombudsman